At TABITHA SHAVE LLC, we are committed to providing you with high-quality electric shaver products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a refund and return policy to ensure your shopping experience is worry-free. Please carefully read the following refund terms before initiating a return.
I. Return and Exchange Conditions
Return Conditions: If the product you receive has quality issues, is damaged, or does not match your order, you may request a return within 30 days of receiving the item. Returned products must remain in an unused condition, and all original packaging, accessories, and tags must be retained.
Exchange Conditions: If you wish to exchange a product (e.g., for a different color or model), please contact us within 30 days of receiving the item. The product must be unused, and the packaging must be intact and undamaged.
II. Return Process
Contact Customer Service: Before initiating a return or exchange, please first contact the TABITHA SHAVE LLC customer service team via email or phone, providing your order number and product details.
Email: newman@tabithashave.store
Phone: +1 (440)375-9686
Obtain Return Authorization: Upon receiving your request, our customer service team will provide you with a Return Authorization Code and the return shipping address.
Return Shipment: You are required to ship the item back to our designated return address. Please ensure that the returned item is sent back along with all original packaging and accessories, and provide a valid tracking number.
III. Return Address
All returned items should be mailed to the following address: 150 FAIRFIELD AVE, NEWARK, OH 43055
IV. Refund Processing
Refund Timeline: Once we receive the returned item and confirm that it meets the return conditions, the refund will be processed within 5–7 business days. The refund will be issued back to you via your original method of payment.
Refund Amount: The refund amount will be calculated based on the original price of the item, minus any applicable shipping costs. If you choose to exchange the item, shipping costs may be borne by you.
V. Shipping Costs
Return Shipping Fees: When returning an item, the return shipping costs are typically borne by the customer, unless the item has quality issues or was shipped in error. Exchange Shipping Costs: If you request an exchange and opt for us to arrange the replacement item for you, shipping costs are typically borne by the customer, unless the exchange is necessitated by an error on our part.
VI. Handling of Damaged Goods
If you discover that an item is damaged or defective upon receipt, please contact us within 30 days. We will provide you with a full refund or a replacement item, and we will cover the return shipping costs.
VII. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. In the event of any changes, the updated Refund Policy will be published on our website and shall take effect immediately.